Getting hold of Bodyweight Solution takes one email and no forms. This page covers where to write, what to put in the message, how long an answer usually takes, and the handful of requests about the subject that we are not able to help with.
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How to reach Bodyweight Solution with corrections, questions, press requests or partnership enquiries, and how long a reply usually takes.
Getting hold of Bodyweight Solution takes one email and no forms. This page covers where to write, what to put in the message, how long an answer usually takes, and the handful of requests about the subject that we are not able to help with.
One address for everything. It reaches a person, not a ticket queue.
Complaints about accuracy get priority over everything else in the inbox. Be specific rather than gentle. The rules we follow when fixing something are in the editorial policy.
Whoever picks up your message has their name on articles here. We keep it that way so nobody can hide behind a shared support identity.
Expect a reply inside a couple of working days for most things. Anything that needs verifying first runs slower, on the principle that a late answer beats a confident wrong one.
For anything commercial, write to the usual address and be concrete about what you are proposing. We are slow and selective here on purpose, and the editorial policy explains the terms up front.
Three things come up often and the answer is always no. We do not intervene with other companies on your behalf, we do not give advice for one specific situation, and we do not help with accounts we have nothing to do with. The legal notice says why.
Detail up front is the whole difference between a quick answer and a fortnight of clarifying questions.